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Shipping & Returns

Shipping

We can ship to virtually any address in the United States. All orders are shipped via USPS and you will receive an email notification with a shipment tracking code.

Most items are shipped within 2-3days of purchase and arrive at the destination 3-5 days after. For expedited shipping please CONTACT US.

Please also note that the shipping rates for many items we sell are weight-based. However, most items are included in our $5 flat rate shipping cost per order.

Return Policy

You may return most new, unopened items within 14 days of delivery for a refund minus shipping charges. Items must be unwashed, unused and contain the original tagging. Please note that women's swimwear and wetsuits are not returnable. We will only pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Otherwise, you are responsible for return shipping costs.

You should expect to receive your refund within 7-10 business days of receipt of your item, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Exchange Policy

You may exchange most new items within 14 days of delivery. Items must look unworn and have tags. Exchanges can be done for a different size or style if preferred. Customers are responsible for return shipping charges. Exchanged items will be sent after the returned goods have been received and undergone a quality control check.

If you need to exchange an item, please CONTACT US with your order number and details about the product you would like to exchange. We will respond with instructions on how to return items for exchange.

Items purchased online can be returned in person at the shop or mailed to:

 


Diamondblue Surf Shop

PO Box 1802

Block Island, RI 02807